AlterCraft Policy
Return and Refund Policy
Effective date: 29 May 2026
AlterCraft primarily builds custom and made-to-measure furniture. Returns and refunds therefore depend on product type, project stage, defect status and written order scope.
Custom and Made-to-Measure Products
Custom furniture, modular kitchens, wardrobes, beds, flush doors, office interiors, CNC panels and made-to-measure items are generally not returnable after production because they are built to your measurements, material choices and site requirements.
Damaged or Defective Products
- Ask for the written return and support terms before accepting a quotation.
- AlterCraft will review the issue against the terms agreed in the quotation and discuss available next steps.
- Warranty and after-sales terms are stated in each quotation.
Eligible Refunds
Where a refund is approved in writing, it will be processed to the original payment method or another agreed method after deductions, inspection and documentation. Banking and gateway timelines may vary.
Services and Site Work
Design, measurement, installation, transport and site work charges may be non-refundable once the service has been performed or the team has been allocated, unless a written agreement says otherwise.
How to Request Support
Contact WhatsApp +91 88175 03658 or call +91 88175 03658 with your name, phone number, quotation or invoice reference, photos and issue details.